This privacy policy explains how Pawfect Grooming collects, uses, shares, retains, and deletes personal data in connection with its website and enquiry handling. It applies to visitors and customers who contact us about puppy grooming, sensitive-pet grooming, or related appointment services in Singapore.
This introduction summarizes the subjects addressed in the policy and points to related internal guidance.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
When you submit a contact form or otherwise reach out to Pawfect Grooming, we may process your name, email address, phone number if you provide it, your message, the pet details you choose to share, and the grooming service you request. We also process limited technical data such as server request metadata and browser or device information needed to keep the website secure and deliver it properly.
We receive personal data from the information you enter into our contact form, email, or phone enquiries, and from any postal correspondence you send. Technical data is collected automatically when you visit the website, including information generated by your browser and the servers that deliver the site. If you include pet-related details in an enquiry, we process those details as part of the same communication.
The website uses essential cookies that support basic operation, security, and form handling, together with cookies that store privacy preferences. We do not confirm the use of analytics or marketing cookies on this site. Cookie settings may be session-based or persistent depending on their function.
We use cookies only for essential site operation and to remember privacy preferences. You can manage cookies through your browser controls, including blocking or deleting them. If you disable essential cookies, some parts of the website may not function as intended.
We process personal data to answer enquiries, arrange appointments, prepare for grooming sessions, and manage follow-up communication. We also use data to operate the website, maintain security, troubleshoot technical issues, and keep records needed for service administration. Where you provide pet details, we use them to understand the request and plan a suitable appointment flow, subject to the limits of the information you choose to share.
We may share personal data with service providers that help us operate the website, deliver technical support, or process communications sent through our contact channels. These recipients are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality and security safeguards. We do not state that analytics or advertising partners are active on this site.
We may disclose personal data where we are required to do so by law, regulation, court order, or a lawful request from a public authority. We may also disclose information when necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, or property of Pawfect Grooming, our customers, or others.
You may ask whether we hold personal data about you, request access to it, seek correction of inaccurate information, or object to certain processing where applicable. In some cases, you may also ask us to delete data that is no longer needed for the purpose for which it was collected. We will assess each request against our operational needs and any legal duties that apply.
To protect privacy, we may need to confirm your identity and clarify the scope of your request before we act on it. Once verified, we will review the request, explain any limitations, and respond within a reasonable timeframe under applicable law. If we cannot fully comply, we will provide the reason where permitted.
We retain personal data for as long as needed to respond to enquiries, manage bookings, maintain service records, support website security, and meet legal or accounting obligations. When data is no longer required for those purposes, we delete it or de-identify it where appropriate. Some records may be kept longer if needed to resolve a dispute, comply with law, or preserve evidence of a transaction or communication.
If we make material changes to this privacy policy, we will update the notice on the website and may use reasonable service channels to draw attention to the change where appropriate. The updated version applies from its stated effective date. Continued use of the website after an update does not remove any rights you may have under applicable law.
Use the contact details below for questions about this notice, data handling, or a rights request.
